Frequently Asked Questions

Why have a virtual telephone number?

There are many reasons why having a virtual landline number can be beneficial.  Most of the reasons are because of the cost, flexibility and greater feature set than a traditional landline. 

Virtual phone numbers are a great way to give your company the image of being a larger and more reliable business, even without ever needing an actual landline.

Virtual landlines are not tied to a specific location, so you can have a telephone number for any Uk destination, regardless of your own physical location meaning you can 

For personal use they are great if you live or work overseas but want to give family and friends who live in the UK a UK local telephone number to contact so that they can contact you without great expense.

More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "Storm", which is our processor name. If you claim a chargeback against any payments made then this payment will be removed from your account along with...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is really simple, but can make a huge difference to your caller experience. To create an announcement, log into your customer portal and from your dashboard  Click on “intro announcements” Then if you haven’t already got one, click to purchase...

What is an announcement?

An announcement is a media file which is played to the caller.  This can be used as a call greeting eg “Thanks for calling Dave’s Auto repairs. Please hold the line whilst we connect your call” They are a great tool to give your business a professional look and feel...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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