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Frequently Asked Questions

What payment methods are available?

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You can top up your Number People account using any credit or debit card. You can also set up automatic top ups, which will add payment to your account if your account balance falls below a certain level. This is all set up online by yourself.

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Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "Storm", which is our processor name. If you claim a chargeback against any payments made then this payment will be removed from your account along with...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is really simple, but can make a huge difference to your caller experience. To create an announcement, log into your customer portal and from your dashboard  Click on “intro announcements” Then if you haven’t already got one, click to purchase...

What is an announcement?

An announcement is a media file which is played to the caller.  This can be used as a call greeting eg “Thanks for calling Dave’s Auto repairs. Please hold the line whilst we connect your call” They are a great tool to give your business a professional look and feel...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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