Frequently Asked Questions

What is the Unlimited Bundle?

Number People offer 2 different Unlimited call bundles, unlimited inbound call forwarding and unlimited outbound calling.

Unlimited INBOUND call forwarding bundle

The unlimited call forwarding bundle can be added onto your new number and will cover all of your standard UK forwarded calls (landlines and mobiles)  plus many international destinations. The unlimited plan costs just £10 per month. If you are using an 0800 number with us then the bundle will cover the call forwarding part of the call, but you will need to ensure your account has credit to cover the 7.5p per minute transit cost for this numbering type.

You can add the Unlimited call forwarding bundle via the online portal once you have activated your account.

 

Unlimited OUTBOUND call forwarding bundle

The unlimited OUTBOUND bundle is activated against a VoIP user, and allows that user unlimited outbound calls to standard UK landlines and mobiles plus many international destinations. This bundle costs £10 per month on top of the £1 per month cost of the VoIP user.

Unlimited outbound calling is added via the customer portal once you have activated and verified your account.  

 

Terms and Conditions for the Unlimited Bundles can be found with the footer of our website.

More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "Storm", which is our processor name. If you claim a chargeback against any payments made then this payment will be removed from your account along with...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is really simple, but can make a huge difference to your caller experience. To create an announcement, log into your customer portal and from your dashboard  Click on “intro announcements” Then if you haven’t already got one, click to purchase...

What is an announcement?

An announcement is a media file which is played to the caller.  This can be used as a call greeting eg “Thanks for calling Dave’s Auto repairs. Please hold the line whilst we connect your call” They are a great tool to give your business a professional look and feel...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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