Frequently Asked Questions

Ring time and mobile devices

If you are forwarding your telephone number to a mobile number then you may experience ring delays.  These are normally an issue related to the time that the mobile network takes to locate the handset across the mobile network via its local transmitter, and are part of the nature of mobile phone networks.

You will find that the time that it takes to connect to a mobile phone varies, depending on things like weather conditions, we infill this time with a “ring ring” tone, to avoid the gap that the caller would otherwise hear.

As an alternative you might want to consider using VoIP on your mobile device, as the data connection to the device tends to be more persistent, and VoIP carries the call over that data connection.

 

More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "Storm", which is our processor name. If you claim a chargeback against any payments made then this payment will be removed from your account along with...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is really simple, but can make a huge difference to your caller experience. To create an announcement, log into your customer portal and from your dashboard  Click on “intro announcements” Then if you haven’t already got one, click to purchase...

What is an announcement?

An announcement is a media file which is played to the caller.  This can be used as a call greeting eg “Thanks for calling Dave’s Auto repairs. Please hold the line whilst we connect your call” They are a great tool to give your business a professional look and feel...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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