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Frequently Asked Questions

Re-activating a deleted or expired number

If a number has been accidentally deleted or has expired due to non-payment, you may still be able to recover it.

First, log in to your account and go to the Numbers section of your portal. Click on “Add New”.  If the number is still available, you’ll be able to repurchase it directly.

All virtual numbers are charged at £2 per month and include a 60-minute monthly call forwarding bundle as standard.

If you can’t find your number listed, please contact our support team to check if we can manually restore it to your account. Please note: an admin fee may apply for reactivating deleted or expired numbers.

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More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "RXLA* NP ****** TOPUP" or "VoIP Number Services", which is our payment description name. If you claim a chargeback against any payments made, then this...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is simple, but it can make a huge difference to your caller's experience. To create an announcement, log into your customer portal and from your dashboard & click on Intro announcements A professional, personalised call greeting is one of...

What is an announcement?

An announcement is an audio message played to callers when they dial your number. It’s often used as a custom greeting, for example:“Thanks for calling Dave’s Auto Repairs. Please hold while we connect your call.” Announcements are a simple and effective way to give...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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