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Frequently Asked Questions

Problems calling out

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If you are having problems calling out then please check the following-

1 – Firstly check the credit balance on your account by logging in, your balance is displayed at the top of the screen.

2 – Secondly use the rate checker on our PRICING page to check the rate of the call by typing in the telephone number including the country code.

3 – If the number you wish to call costs more than 50p per minute, or the balance that you have left, then the call will fail.

If you need any further help with calling out then please contact us using our chat facility, where we will be happy to help you.

 

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