Frequently Asked Questions

How are we so low cost?

Number People are operated by UK Telcoms company  IP Voice Networks (IPVN), which is a UK based Ofcom Registered Telecoms Network.

IPVN owns around 1 million Ofcom allocated virtual phone numbers for the UK market, but also has similar numbering arrangements in over 60 countries worldwide, and supplies virtual telephone numbers and VoIP services to local markets across the globe.

IPVN has customers on every continent, and distribute telecoms services globally via brands such as Number People.

Dealing directly with a global telecoms network means that you avoid resellers and middle men, getting the products and services directly from the source.

We aim to provide the best possible products and services to the widest possible audience at the lowest possible price using our highly efficient, simple, self service offerings.

More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "Storm", which is our processor name. If you claim a chargeback against any payments made then this payment will be removed from your account along with...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is really simple, but can make a huge difference to your caller experience. To create an announcement, log into your customer portal and from your dashboard  Click on “intro announcements” Then if you haven’t already got one, click to purchase...

What is an announcement?

An announcement is a media file which is played to the caller.  This can be used as a call greeting eg “Thanks for calling Dave’s Auto repairs. Please hold the line whilst we connect your call” They are a great tool to give your business a professional look and feel...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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