Frequently Asked Questions

Editing my call forwarding group members

From the main dashboard screen click on “Call forwarding groups”

Then select the group you wish to change and click the purple “edit” button in the top right corner

 

Next, select the top option “Forward calls to”

You will then be presented with a top up – this is where you can add divert numbers (landline or mobile numbers) or add voip users into your call group

Simply enter the number you wish to forward to (including country code) into the divert numbers section, or click on the “voip users” tab to include voip users into the call group.  Once your happy with your setting, simply close the pop up.

That’s it you have edited your members of your call forwarding group

More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "Storm", which is our processor name. If you claim a chargeback against any payments made then this payment will be removed from your account along with...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is really simple, but can make a huge difference to your caller experience. To create an announcement, log into your customer portal and from your dashboard  Click on “intro announcements” Then if you haven’t already got one, click to purchase...

What is an announcement?

An announcement is a media file which is played to the caller.  This can be used as a call greeting eg “Thanks for calling Dave’s Auto repairs. Please hold the line whilst we connect your call” They are a great tool to give your business a professional look and feel...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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