Frequently Asked Questions

Can I forward calls internationally?

Yes, you can forward calls to any telephone number which includes international destinations.  

Some low cost non UK destinations (most landline numbers in mainland EU and the US) should be included to use with the free test credit that is automatically added to your account when you start, however if your call does not connect when testing then simply top up your account in order to pay for the international call forwarding leg of the call.

Our call bundles also include most international destinations like Europe, USA and Canada, but for international call forwarding costs please see our pricing page and use the online rate checker.

Alternatively, you could use VoIP/SIP instead of a destination number as receiving calls to a VoIP user is a much cheaper way to answer calls.

More FAQs

Card payments and chargebacks

When you make a payment via our payment gateway, this will later appear on your bank/card statement under the name "Storm", which is our processor name. If you claim a chargeback against any payments made then this payment will be removed from your account along with...

How to set up voicemail

Voicemail can be added to your system, whereby you can listen to, download and view messages via your customer portal.  You can also set up an email address which can be used to forward voicemails to. These can then be listened to wherever you have access to your...

How can I create an announcement?

Creating an announcement is really simple, but can make a huge difference to your caller experience. To create an announcement, log into your customer portal and from your dashboard  Click on “intro announcements” Then if you haven’t already got one, click to purchase...

What is an announcement?

An announcement is a media file which is played to the caller.  This can be used as a call greeting eg “Thanks for calling Dave’s Auto repairs. Please hold the line whilst we connect your call” They are a great tool to give your business a professional look and feel...

Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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