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Frequently Asked Questions

Inbound Call Routing

First-time users

When you activate a new account with Number People, you tell us the destination that you would like inbound calls to be forwarded to. This can be a mobile or landline destination, or VoIP/SIP.

This information is automatically set up on your new number so its ready to use as soon as your account is verified.

Please note that your account may have been automatically activated with VoIP/SIP free for the first month, allowing you to receive unlimited inbound calls FREE. To check to see if you have VoIP/SIP free simply visit the portal and view SERVICES.

Changing where your calls are received

If you need to change the destination of your inbound calls, then simply follow the instructions below-

1-Log in to the portal
2-Click on “My Phone Numbers”
3-Click “Manage my Number” on the virtual number you wish to edit the destination calls for (you may have several virtual numbers with us)
4-Select “Click here to change where your calls are sent to”

This is the section that allows you to add more destination numbers as well as VoIP users.

You can blend destination numbers and VoIP/SIP users, allowing you to make both ring at the same time. Keep in mind that mobile number destinations take longer to connect than VoIP or landline destinations. This is because of the time to connect across mobile networks, which is typically around 1-2 seconds longer than wired networks or VoIP/SIP.

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More FAQs

Card payments and chargebacks

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How to set up voicemail

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What is an announcement?

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Setting a temporary / holiday closed

We have a section in the customer portal where you can change where your calls are sent to for a specific time period.  This is great for things like bank holidays and Christmas closed periods. To set your telephone number to closed, go to your customer portal and...

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