Help Centre
Find answers to common questions and get step-by-step support in our Help Centre.
Getting started
Account verification
Call Channels
Calls from Withheld numbers
Can all my Number People numbers be forwarded to the same number?
Can I forward calls internationally?
Can I have more than one number?
Can I move (port) my existing number to Number People?
Can my new number be forwarded to multiple destinations?
Do I need to purchase or install any special equipment or software?
Free trial period
How are we so low cost?
How do I top up my account?
How long can I test the service for?
How to view your call history / call stats
Inbound Call Routing
What are Call Channels?
What caller ID is shown on incoming calls?
Why have a virtual telephone number?
Voicemail to email
Temporary close
IVR menu / auto attendant
Call bundles
Your account
Call Channels
Calls from Withheld numbers
Cancelling a bundle or service
Editing my call forwarding group members
Finding out when services and bundles expire
How do I cancel my account?
How do I manage my number?
How do I top up my account?
How to view your call history / call stats
If I leave Number People, Can I take my number with me?
Is there a usage policy?
Migrating or merging accounts and phone numbers
Nuisance call blocking
Re-activating a deleted or expired number
Registration line + nuisance call blocking
What are Call Channels?
What caller ID is shown on incoming calls?
Call whisper
We're here to help
Chat to us
Our chat is available 24/7 to help answer your questions instantly
Raise a support ticket
Leave us a support ticket & it will be picked up by one of our support agents during working hours Monday to Friday, 9 am to 5 pm.
Give us a call
You can call us on
03333 444 211
Our support line is available Monday to Friday, 9am to 5pm.
Why choose a Number People Virtual Phone Number?
Here’s what our customers think...
Excellent all round - Highly recommended
Easy to use online portal, excellent customer service while being the cheapest provider I have found for VoIP number to use for my startup business. I like that as my business grows the upgrade options are reasonable and remain affordable. I would highly recommend Number People.
Really Excellent
Fast, friendly and professional. The easiest way of keeping your landline number active when switching to a wifi-only provider. Highly recommended!
I wouldn't consider another provider
Been utilising numberpeople.co.uk reliably for about 3 years across circa 30 phone numbers. Fees do quite add up some months but still provide value. Their services are a utility and I wouldn't consider another provider.
First Class Service
Professional, prompt and flexible. In a crowded market, the Number People really stood out. Although we've only experienced set up so far, we would unhesitatingly recommend them.