Professional call management made easy
Auto Attendant / IVR menu is an automated answering system that professionally greets your callers and directs them to the right department or person, without the need for a receptionist.
This feature ensures every call is answered promptly and routed efficiently, improving customer experience and saving you time. Whether you have a small team or multiple departments, Auto Attendant helps you manage calls 24/7 with customisable menus and options.
An Auto Attendant IVR menu system is a customisable voice menu that callers hear when they ring your number. It acts as a virtual receptionist, guiding callers through options to ensure their call reaches the right department or person quickly and efficiently.
With our service, the auto attendant / IVR is fully customisable; you can upload your own recorded messages or create them easily using our free text-to-speech tool. This flexibility allows you to tailor the greeting and menu options to perfectly match your business needs.
You can set up the auto attendant / IVR Menu to route calls to specific ring groups, play announcements, or send callers to voicemail after they select their option. Whether you want to direct calls to sales, support, or another team, you decide exactly how calls are handled after the menu.
Using an auto attendant / IVR as the first point of contact for your virtual phone number is an effective and cost-efficient way to manage incoming calls. It improves customer experience by providing clear directions and reduces the need for live reception staff.
A typical greeting might sound like this:
“Welcome to Dave’s Auto Parts. To help us handle your call efficiently, please choose from the following options: Press 1 for Sales, Press 2 for Service, or Press 3 to leave a message.”
A professional greeting ensures callers feel valued from the first moment
Customisable menus let you tailor options to your business needs
Easy setup with options to upload your audio or use free text-to-speech
Efficient call routing directs callers quickly to the right department or person
Reduces the need for live reception staff, saving time and costs
Handles calls 24/7, providing consistent service even outside business hours
Improves customer experience by minimising wait times and confusion
Integrates seamlessly with voicemail, ring groups, and announcements
All of our phone numbers & VoIP Users include a free 60-minute call bundle
Every number includes
60 free minutes
to forward calls, every month
Every VoIP user includes
60 free minutes
for outbound calling, every month
The bundled free minutes can be used against standard UK landline and mobiles, along with a select range of international landlines. To check if your destination is included, please use the rate checker on the rate checker page
Choose the right plan for your needs
Pick from simple call forwarding, full VoIP calling, or a flexible combination of both, all with easy setup, no contracts and monthly pricing
Call Forwarding
plan
Send calls through to any landline or mobile number
A Local or National phone number
All free features included
One Call Group included
Get 60 minutes free call forwarding every month
Instant set up
No contract
The VoIP
plan
Receive and make calls through our VoIP app or compatible device
A Local or National phone number
All free features included
Free incoming calls
60 minutes of outbound calls included
Instant set up
No contract
Forwarding
& VoIP
Get the flexibility of having call forwarding & using VoIP
A Local or National phone number
All free features included
One Call Group included
Get 60 minutes outbound & 60 minutes call forwarding
Instant set up
No contract
Start here today
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