Frequently Asked Questions

Easy to use online portal, excellent customer service while being the cheapest provider I have found for VoIP number to use for my startup business. I like that as my business grows the upgrade options are reasonable and remain affordable. I would highly recommend Number People.

Really Excellent

Fast, friendly and professional. The easiest way of keeping your landline number active when switching to a wifi-only provider. Highly recommended!

I wouldn't consider another provider

Been utilising numberpeople.co.uk reliably for about 3 years across circa 30 phone numbers. Fees do quite add up some months but still provide value. Their services are a utility and I wouldn't consider another provider.

First Class Service

Professional, prompt and flexible. In a crowded market, the Number People really stood out. Although we've only experienced set up so far, we would unhesitatingly recommend them.

Frequently Asked Questions

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Search results

Getting started

Account verification

Are there any hidden costs?

Auto Topup

Call Bundles

Call Channels

Calls from Withheld numbers

Can all my Number People numbers be forwarded to the same number?

Can I forward calls internationally?

Can I have more than one number?

Can I move (port) my existing number to Number People?

Can my new number be forwarded to multiple phone numbers?

Do I need a landline telephone?

Do I need to purchase or install any special equipment or software?

Failed registration errors

Free trial period

How are we so low cost?

How do I top up my account?

How to view your call history

Nuisance call blocking

Problems calling out

Registration services – Stripe, Amazon, Ebay, Twitter, Facebook, Whatsapp etc

Ring time and mobile devices

What are Call Channels?

What caller ID is shown on incoming calls?

Why have a virtual telephone number?

Voicemail to email

Do you offer a voicemail service?

How to set up voicemail

Announcements

How can I create an announcement?

What is an announcement?

Temporary close

Setting a temporary / holiday closed

IVR menu / auto attendant

How can I add a IVR Menu / Auto attendant?

What is an IVR menu / Auto attendant ?

Call bundles

Call Bundles

Finding out when services and bundles expire

Outbound Calling Bundles VoIP SIP

What is the Unlimited Bundle?

Financial

Are there any hidden costs?

Auto Topup

Card payments and chargebacks

How are we so low cost?

How do I top up my account?

How much are the call charges?

How much does a phone number cost?

Is there a usage policy?

Refund policy

What payment methods are available?

Will my call credit expire?

Your account

Call Channels

Calls from Withheld numbers

Can all my Number People numbers be forwarded to the same number?

Can I have more than one number?

Can I move (port) my existing number to Number People?

Cancelling a phone number, bundle or service

Card payment requirements

Editing my call forwarding group members

Finding out when services and bundles expire

Free trial period

How do I cancel my account?

How do I manage my number?

How do I top up my account?

How to view and edit where my calls are forwarded to

How to view your call history

If I leave Number People, Can I take my number with me?

Is there a usage policy?

Migrating or merging accounts and phone numbers

My inbound calls are failing

Nuisance call blocking

Problems calling out

Reactivating a deleted or removed number